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Articles
  • OpenAccess
  • A Servitization Process for Small and Medium-Sized Manufacturers  [MASS 2015]
  • DOI: 10.4236/jss.2015.37029   PP.180 - 186
  • Author(s)
  • Yongse Kim, Heeju Lee, Jihoon Kim
  • ABSTRACT
  • To improve competitiveness of a manufacturing company through enhanced experience values of customers, service elements are added to a product. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. A comprehensive servitization process of the high-level strategy decision and the low-level specific product-service systems design method have been developed at the Service Design Institute of Sungkyunkwan Universty. The servitization case of a small furniture manufacturing company is described in this paper to demonstrate the utility of the servitization method.

  • KEYWORDS
  • Product-Service Systems, Service Design, Servitization Process, Business Innovation
  • References
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    Baines, T. and Lightfoot, H. (2013) Made to Serve: How Manufacturers Can Compete through Servitization and Product Service Systems. Wiley.
    [2]
    Krestine., M, Line, N., Adrià, G.M. and Jakob, B.A. (2013) Maritime Branch Analysis: A Workbook in the PROTEUS Series. Technical University of Denmark (DTU).
    [3]
    Cho, C.K., Kim, Y.S. and Lee, W.J. (2010) Economical, Ecological and Experience Values for Product-Service Systems. Proceedings of Design & Emotion Conference, Chicago.
    [4]
    Kim, Y.S., Lee, S.W., Kim, S.R., Jeong, H. and Kim, J.H. (2012) A Product-Service Systems Design Method with Integration of Product Elements and Service Elements Using Affordances. Proceedings of Service Design and Innovation Conference (ServDes), Helsinki.
    [5]
    Kim, Y.S., Lee, S.W., Jeong, H., Kim, S.R., Kim, J.H., Noh, J.H. and Won, J.H. (2013) A Systematic Design Framework for Product-Service Systems and Its Implementation. International Conference on Service Science and Innovation, Kaoshiung.
    http://dx.doi.org/10.1109/icssi.2013.22
    [6]
    Kim, Y.S., Shin, J.W., Kim, S.R., Noh, J.H. and Kim, N.R. (2012) A Framework of Design for Affordances Using Affordance Feature Repositories. Proceedings of ASME International Conference on Design Theory and Methodology, Chicago.
    [7]
    Kim, Y.S., Hong, Y.K., Kim, J.H. and Kim, Y.M. (2011) Context-Specific Experience Sampling for Experience Design Research. Proceedings of International Conference on Engineering Design (ICED11), Copenhagen.
    [8]
    Galvao, A.B. and Sato, K. (2005) Affordances in Product Architecture: Linking Technical Functions and Users’ Tasks. Proceedings of ASME International Conference on Design Theory and Methodology, Long Beach.
    http://dx.doi.org/10.1115/detc2005-84525

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