• OpenAccess
  • A Servitization Process for Small and Medium-Sized Manufacturers  [MASS 2015]
  • DOI: 10.4236/jss.2015.37029   PP.180 - 186
  • Author(s)
  • Yongse Kim, Heeju Lee, Jihoon Kim
  • To improve competitiveness of a manufacturing company through enhanced experience values of customers, service elements are added to a product. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. A comprehensive servitization process of the high-level strategy decision and the low-level specific product-service systems design method have been developed at the Service Design Institute of Sungkyunkwan Universty. The servitization case of a small furniture manufacturing company is described in this paper to demonstrate the utility of the servitization method.

  • Product-Service Systems, Service Design, Servitization Process, Business Innovation
  • References
  • [1]
    Baines, T. and Lightfoot, H. (2013) Made to Serve: How Manufacturers Can Compete through Servitization and Product Service Systems. Wiley.
    Krestine., M, Line, N., Adrià, G.M. and Jakob, B.A. (2013) Maritime Branch Analysis: A Workbook in the PROTEUS Series. Technical University of Denmark (DTU).
    Cho, C.K., Kim, Y.S. and Lee, W.J. (2010) Economical, Ecological and Experience Values for Product-Service Systems. Proceedings of Design & Emotion Conference, Chicago.
    Kim, Y.S., Lee, S.W., Kim, S.R., Jeong, H. and Kim, J.H. (2012) A Product-Service Systems Design Method with Integration of Product Elements and Service Elements Using Affordances. Proceedings of Service Design and Innovation Conference (ServDes), Helsinki.
    Kim, Y.S., Lee, S.W., Jeong, H., Kim, S.R., Kim, J.H., Noh, J.H. and Won, J.H. (2013) A Systematic Design Framework for Product-Service Systems and Its Implementation. International Conference on Service Science and Innovation, Kaoshiung.
    Kim, Y.S., Shin, J.W., Kim, S.R., Noh, J.H. and Kim, N.R. (2012) A Framework of Design for Affordances Using Affordance Feature Repositories. Proceedings of ASME International Conference on Design Theory and Methodology, Chicago.
    Kim, Y.S., Hong, Y.K., Kim, J.H. and Kim, Y.M. (2011) Context-Specific Experience Sampling for Experience Design Research. Proceedings of International Conference on Engineering Design (ICED11), Copenhagen.
    Galvao, A.B. and Sato, K. (2005) Affordances in Product Architecture: Linking Technical Functions and Users’ Tasks. Proceedings of ASME International Conference on Design Theory and Methodology, Long Beach.

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