top
A-Z20182019Previous ConferencesConference Articles
二维码
 
Articles
  • OpenAccess
  • E-Government Analysis: Sultanate of Oman Case  [EBM 2016]
  • DOI: 10.4236/jss.2016.43006   PP.35 - 40
  • Author(s)
  • Muatasim Al Salmi, Norlena Hasnan
  • ABSTRACT

  • In the current century, e-government transformation is considered as one of the biggest challenges among and within the IT-related sector from the scale and complexity perspective. Having the main objective as of adapting an existing e-government system and methodology in order to obtain new computing requirements based on the concept of citizens’ new service. Thus, increase the features of service level, quality and maintaining a high policies and rules consistency. Moreover, mission criticality and time of services, information sharing and interoperability, efficiency and productivity along with the reduction of operation expenses are all considered as priorities in this transformation project (Raymond, 2007) [1]. Such a transformation is considered crucial for the service concept as it is changing rapidly; the roadmap coherence in e-government transformation is critical (Raymond, 2007) [1]. However, there is a big aspect regarding the e-Government progress by citizens due to many aspects like: Citizens-Centricity, Facilitating Condition, Effort expectancy and Performance Expectancy. Hence, there is a need to further study in order to be able to obtain better understanding of the complete picture and to have a balanced view and concepts all under one e-Government umbrella. This paper will review and analyze through a quantitative approach in Sultanate of Oman case study. This study targeted citizens in the country to check their intention to use e-Government in Oman (e-Oman). After reviewing and discussing questionnaire outputs using SPSS program, the writer listed some recommendations and conclusion of the study and the nature of them they will be categorized upon to their point of view.


  • KEYWORDS
  • E-Government, ICT, IT, G2C, G2G, G2B, G2E, E-Oman, SPSS, IEV
  • References
  • [1]
    Wu, R.C.-Y. (2007) Enterprise Integration in E-Government. Emerald Group Publishing Limited, IBM Software Group, Singapore.
    [2]
    Deloitte Research (2000) At the Dawn of E-Government: The Citizen as Customer - State Government Approaches to Customer Service, Deloitte Consulting and Deloitte & Touche, 1-18.
    [3]
    Brewer, G.A., Neubauer, B.J. and Geiselhart, K. (2005) Designing and Implementing Egovernment Systems: Critical Implications for Public Administration and Democracy. University of South Florida Tampa, Florida.
    [4]
    Gilmore, A. and D’Souza, C. (2006) Service Excellence in E-Governance Issues: An Indian Case Study, JOAAG, India.
    [5]
    Gunter, B. (2006) Advances in E-Democracy: Overview. Aslib Proceedings: New Information Perspectives, 58, 361-70.
    http://dx.doi.org/10.1108/00012530610692320
    [6]
    Chan, F.K.Y., Thong, Y.L.J., Venkatesh, V., Brown, S.A., Hu, P.J.H. and Tam, K.Y. (2010) Modelling Citizen Satisfaction with Mandatory Adoption of E-Government Technology. Journal of the Association for Information Systems, 1, 519-549,
    [7]
    Vencatachellum, I. and Pudaruth, S. (2010) In-vestigating E-Government Services Uptake in Mauritius: A User’s Perspective. International Research Symposium in Service Management, Mauritius.
    [8]
    Abdulwahab, L. and Dahalin, Z.M. (2011) A Conceptual Model of Unified Theory of Acceptance and Use of Technology (UTAUT) Modification with Management Effectiveness and Program Effectiveness in Context of Telecentre. African Scientist.
    [9]
    Keramati, A. and Chelbi, A. (2011) The Adoption of E-Government Services by Employees in Iran, Case Study: Rasht Municipality. Department of Business Administration and Social Sciences, Lulea University of Technology.
    [10]
    Lessa, S.N.L. and Amoroso, D.L. (2011) Acceptance of WoredaNet E-Government Services in Ethopia: Applying the UTAUT Model. Proceedings of the Seventheenth American Conference on Information Systems, Detroit, Michigan.
    [11]
    Alzahrani, M.E and Goodwin, R.D. (2012) Towards a UTAUT Based Model for the Study of EGovernment Citizen Acceptance in Saudi Arabia, World Academy of Science, Engineering and Technology.
    [12]
    Bonsón, E., Torres, L., Royo, S. and Flores, F. (2012) Local E-Government 2.0: Social Media and Corporate Transparency in Municipalities, Sector Público, Spain.
    [13]
    Venkatesh, V., Morris, M., David, G. and David, F. (2003) User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, 27, 425-478.
    [14]
    Al-Zahrani, A.I. (2011) Web-Based E-Government Services Acceptance for G2C: A Structural Equation Modeling Approach, De Montfort University, UK.
    [15]
    Al-Shafi, S.H. (2009) Factors Affecting E-Government Implementation and Adoption in the State of Qatar. Brunel University, London.
    [16]
    Moore, G.C. and Benbasat, I. (1991) Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation. Information Systems Research, 2, 173-191.
    http://dx.doi.org/10.1287/isre.2.3.192
    [17]
    Taylor, S. and Todd, P. (1995) Understanding Information Technology Usage: A Test of Competing Models. Information Systems Research, 6, 144-176.
    http://dx.doi.org/10.1287/isre.6.2.144
    [18]
    Taylor, S. and Todd, P. (1995) Decomposition and Crossover Effects in the Theory of Planned Behavior: A Study of Consumer Adoption Intentions. International Journal of Research in Marketing, 12, 137-155.
    http://dx.doi.org/10.1016/0167-8116(94)00019-K
    [19]
    Al-Azri, A., Al-Salti, Z. and Al-Karaghouli, W. (2010) The Successful Implementation of E-Government Transformation: A Case Study in Oman. EMCIS2010, 12-13.
    [20]
    Barua, M. (2012) E-Governance Adoption in Government Organization of India. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT), India.
    [21]
    Al Awadhi, S. and Morris, A. (2009) Factors Influencing the Adoption of E-government Services. Academy Publisher, Journal of Software, Kuwait Univer-sity/Library & Information Science Department, Kuwait.
    [22]
    NCSI (2014) National Centre for Statistics and Infor-mation.
    http://www.ncsi.gov.om
    [23]
    Roscoe, J.T. (1975) Fundamental Research Statistics for the Behavioral Sciences [by] John T. Roscoe. Holt, Rinehart and Winston, New York.
    [24]
    Hill, M.C. (1998) Methods and Guidelines for Effective Model Calibration. US Geological Survey, Denver, 90.
    [25]
    Naqvi, S.J., Al Shihi, H. and Ali, S. (2011) Mobile Services in Oman: A Feedback on SMS-Parking Service, Informing Science, SQU, Oman.

Engineering Information Institute is the member of/source content provider to

http://www.scirp.org http://www.hanspub.org/ http://www.crossref.org/index.html http://www.oalib.com/ http://www.ebscohost.com/ http://www.proquest.co.uk/en-UK/aboutus/default.shtml http://ip-science.thomsonreuters.com/cgi-bin/jrnlst/jlresults.cgi?PC=MASTER&Full=journal%20of%20Bioequivalence%20%26%20Bioavailability http://publishers.indexcopernicus.com/index.php